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Shipping
Q: How long does order processing take?
Orders are processed within 1-2 business days (excluding weekends/holidays).
Q: When will my order ship?
After processing, shipments depart within 3-5 business days via USPS, UPS, or FedEx.
Q: Do you charge sales tax?
No. We do not collect sales tax on any orders.
Q: Can I get expedited shipping?
Yes! Select "Express Shipping" at checkout for delivery within 2-3 business days (additional fee applies).
Q: Do you ship internationally?
Currently, we only ship within the continental United States.
Q: How do I track my order?
A tracking number will be emailed once your order ships.
Q:What are the shipping costs?
Delivery is free for all items displayed in our website.
Q: Why can't I use my address when ordering?
We regret that we are unable to deliver to the following addresses:
- United States: Alaska/Hawaii, APO/FPO, US Protectorates(exclude order less than 450g）
- PO Box
Warranty
Q: What is your product warranty period?
All products have a 1-year limited warranty from the date of purchase
Q: How do I claim warranty service?
Contact our support team within the warranty period and provide:
• Proof of purchase (order number/invoice)
• A clear video showing the product defect.
Q: What does the warranty cover?
The warranty covers manufacturing defects and functional failures under normal use. It does not cover damage from misuse, improper installation, or accidents.
Q: Can I return a product without a video?
A video is required to verify the defect and expedite your claim.
Q: Why do I need to submit a video?
Videos help us quickly diagnose technical issues and ensure fair resolution. Without a video, claims may be delayed or denied.
Q: What should the video include?
Show the product in use, the exact issue (e.g., abnormal noise, malfunction), and the product’s serial number/identifier. Keep it under 2 minutes.
Q: How do I send the video?
share the link via email:susucarllc01@outlook.com, or attach it directly if under 25MB.
Q: How long does a warranty claim take?
Most claims are resolved within 14-21 business days after video verification.
Q: Who pays for return shipping?
Customers cover return shipping unless the defect is confirmed to be our responsibility.
Q: Will I get a replacement or refund?
We prioritize replacements. If unavailable, a full refund or store credit will be issued.